Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Dopamine Land, Brisbane

Can I purchase tickets at the door?

We highly recommend booking your tickets in advance to guarantee your spot, as tickets may be sold out upon your arrival.

How long does the experience last?

The experience lasts approximately 50 minutes, but people usually spend between 30 and 50 minutes there.

Is there a dress code?

There is no defined dress code for this experience, so a casual look will be fine.

Are there restrooms on-site?

Uptown has restrooms conveniently located on multiple levels, and staff can provide further directions if needed.

Can I take photos inside?

You are free to take photos and share them, but professional equipment and tripods are not permitted.

Are children welcome?

Yes, all ages are welcome, but all children under 15 must be accompanied by an adult 18 years or older.

Is the venue wheelchair accessible?

The exhibit is wheelchair accessible, but some parts of the experience, such as the ball pit and pillow fight room, may be less suited to customers with physical access requirements.

Can I bring a carer with me?

Guests requiring assistance are entitled to apply for one free pass for their personal assistant or support worker.

Is the venue accessible for deaf or visually impaired people?

Deaf people will be able to enjoy the experience as it is mostly visual, but it is not recommended for visually impaired people.

Will there be strobe lights?

This event may contain strobe lights, and you should let staff know upon arrival if you have sensitivities to flashing or bright lights.

Are there any age restrictions?

All ages are welcome to the experience.

Is there an audio guide available?

This experience does not include an audio guide.

Are there coat check or storage lockers?

This venue has no coat check, but Uptown has storage lockers available for hire on Levels A and Q.

Can I bring my pet?

No pets are allowed, but service animals are welcome.

Will I be seated during the experience?

You will be on your feet throughout this experience, but a member of staff can arrange a chair for you if needed.

Is there a Lost & Found?

You can ask staff at the venue if they have found your belongings, or contact the Uptown Customer Service Desk for their Lost & Found Service.

Is there food and beverage for sale?

Unfortunately, there will not be food or beverage for purchase at this event.

What are the after-hours entry details?

After-hours entry is through Queen Street Mall, opposite Westpac.

What is the address?

The venue is located at Level Q, Uptown, 91 Queen St, Brisbane City QLD 4000.